Refund policy

 

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund or replacement.

How to Request a Return Due to the nature of our shipping process, we do not require items to be physically returned. If you are unsatisfied with your order, please contact us at Support@seekandfindpets.com within 30 days of receiving your item. Please include your order number and a photo of the item so we can resolve your issue as quickly as possible.

Eligibility To be eligible for a refund or replacement, your item must be damaged, defective, or incorrect. Items that have been used, worn, or are not in their original condition may not qualify.

Exceptions / Non-Returnable Items The following items are not eligible for refunds: perishable goods, custom or personalized products, personal care goods, hazardous materials, sale items, and gift cards.

Exchanges The fastest way to get what you want is to request a refund for the original item and place a new order separately.

Refunds Once your request is approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, contact us at Support@seekandfindpets.com.

European Union If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

Contact Us For any questions, reach us at Support@seekandfindpets.com.