Frequently Asked Questions
Frequently Asked Questions
Have a question? You're in the right place. If you don't find your answer here, feel free to contact us — we're happy to help!
Orders & Shipping
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number once your order ships.
Do you ship internationally?
We currently ship within the United States. International shipping options may be available — check at checkout for your location.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also track your order directly on our store.
Returns & Refunds
What is your return policy?
We want you and your pet to be happy! If you're not satisfied with your purchase, please contact us within 30 days of delivery and we'll work to make it right.
My item arrived damaged. What do I do?
We're sorry to hear that! Please contact us with a photo of the damaged item and your order number, and we'll send a replacement or issue a refund promptly.
Products
Are your products safe for pets?
Yes! We carefully select products that meet quality and safety standards for dogs and cats. Always supervise your pet with new toys or accessories.
What sizes are available for collars and harnesses?
Size options vary by product. Check the product page for sizing guides and measurements to find the best fit for your pet.
Do you carry products for cats?
Absolutely! While we specialize in dog accessories, many of our grooming, health, and enrichment products are suitable for cats too. Look for cat-friendly labels on product pages.
Payments
What payment methods do you accept?
We accept all major credit cards, debit cards, and Shop Pay for a fast, secure checkout experience.
Is my payment information secure?
Yes. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your information safe.
Still have questions?
We'd love to hear from you! Reach out via our Contact page or find us on social media: