Return Policy

We want you and your pet to love every purchase! If you're not completely satisfied, here's how we can help:

Items may be returned within 30 days of delivery
Items must be unused, in original packaging, and in resalable condition
Final sale items and opened grooming/wellness products are non-returnable for hygiene reasons

Visit our Contact Us page to submit a request with your order number and reason for return. We'll respond within 1–2 business days with next steps.

Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days.

We're happy to exchange items for a different size or color. Contact us to arrange an exchange.

If your order arrived damaged or incorrect, please contact us within 48 hours of delivery with a photo and we'll make it right immediately.

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